Question 1

How do I place an international order?

Accepted Answer

Orders can typically be placed via our e-commerce platform, through a dedicated sales representative, or via email for a formal quotation process.

Question 2

Do you have a minimum order quantity (MOQ)?

Accepted Answer

Our MOQs vary by product type. Please refer to individual product pages or contact our sales team for specific details.

Question 3

How can I request a quote?

Accepted Answer

You can request a quote by filling out our Online Inquiry Form or emailing us directly with your required product specifications, quantity, and preferred Incoterms.

Question 4

What shipping methods do you offer?

Accepted Answer

We offer several modes of transport, including air freight, sea freight (FCL and LCL), and courier services for smaller parcels.

Question 5

Do I need an Import License?

Accepted Answer

Import requirements vary by country. We recommend checking with your local customs authority; however, we can provide compliance guidance and necessary documentation for your region.

Question 6

How do you ensure product quality?

Accepted Answer

We conduct rigorous quality inspections and can provide third-party inspection certificates if required by your country’s regulations.

Question 7

What is your typical response time?

Accepted Answer

We aim to respond to all inquiries within 2–4 working hours during business days.

Question 8

How do I handle a damaged shipment?

Accepted Answer

If a shipment arrives damaged, please document the issue with photos and contact our support team immediately. We work closely with insurance providers like ECGC to resolve claims efficiently.

Question 9

Are your products compliant with international standards?

Accepted Answer

Yes, our products meet relevant health, safety, and technical requirements. We maintain registrations with bodies such as APEDA and FIEO to ensure global compliance.

Question 10

What products do you export?

Accepted Answer

We specialize in exporting a wide range of agricultural products, including (mention your specific products, e.g., peanuts, sesame seeds, Indian spices, basmati rice).

info@kalyaniagrofoods.com

+91 9175757529

Kalyani Agro Foods

FAQs

Frequently asked questions